Refinecolor Printer Troubleshooting

Troubleshooting

New Printer Setup

Copy PrintExp From USB Drive To Desktop. Right Click On Installation File And Run As Administrator.

After Installing PrintExp, You Must Leave Run PrintExp Checked, So It Installs Microsoft Visual Studio.

Make Sure IP Address, Gateway, & DNS Are Setup On The LAN Of The Computer. Ethernet Cable Must Be Connected Directly From The Printer To The Computer And Not Plugged Into A Router Or Modem.

In PrintExp, Click RIP, Click Menu, Click Canvas Setting. Adjust Width And Height To Match Your Flatbed Size.

In PrintExp, Click Setting, Make Sure Standby Clean Is Checked And Set To 14400 Seconds.

In PrintExp, Load Ink On All Heads For An Additional 10 Seconds. Click On Clean On The Printer Control Panel. Print Nozzle Check.

Ink Flow Issues

Make Sure Ink Tanks Are Full Of Ink. Add If Necessary. Load Ink Again. Clean Printhead(s).

Make Sure Inkpad(s) Are Clean And Square Seal Is Not Cracked.

Make Sure Printhead Carriage Is In The Lock Position.

Make Sure Ink Pump(s) Are Running When Loading Ink. Load Ink One Printhead At A Time To Confirm.

Look For Ink Leaks Around The Ink Hoses. Replace If Leaking.

Identify The Color Damper(s) Affected. Replace Damper(s).

Confirm Ink Flow In The Inkpad(s) By Loading Ink For 5 Seconds, Move Printhead Carriage Left To Confirm Inkpad(s) Are Full Of Ink. Perform Head Cleaning. Reprint.

Remove Affected Damper. Use A Syringe And Draw Ink Until Air Bubbles Are Not Present. If Bubbles Persist, Change Damper, Load Ink For 5 Seconds, Perform Head Cleaning. Reprint.

Switch Affected Damper With A Working Channel. Load Ink For 5 Seconds. Next Perform Head Cleaning. Reprint. If Missing Ink Channel Works In A Different Position, Printhead Flushing Or Printhead Replacement Is Necessary.

Ink Is Outdated. Drain And Replace With Fresh Ink. Load Ink For 20 Seconds, Clean Head(s). Test

In PrintExp, Click On Adjust, Click On Head Space. There Are Vertical And Horizontal Tabs Where You Can Change The Values To Line Up Printheads. Positive Number Changes Are Left And Up. Only Adjust The Printhead That Needs Moving. Click On Voltage To Identify The Printhead Numbers For Color, White, And Varnish.

In PrintExp, Click Setting, Under Advance Function, Click On Channel, Select Only White.

Ink Carriage & Flatbed

Restart The Printer. Check The Limit Sensor On The Top Rail By Checking The Harness Connection And Placing Something Between The Sensor To Activate The Red Light. Re-Install Firmware If Needed.

Restart The Printer. Check The Limit Sensor On The Front And Back Of The Flatbed Frame By Checking The Harness Connection And Placing Something Between The Sensor To Activate The Red Light. Re-Install Firmware If Needed.

In PrintExp, Click On Advance, Password 111111, Under Compensation Distance, Adjust The Right Stop Compensation Distance, Click On File, Save, Close Window. Test And Adjust As Needed.

In PrintExp, Click On Advance, Password 111111, Click On Other Tab (lower right), Under Offset, Adjust X White Edge Start And Y White Edge Start, Click On File, Save, Close Window. Test And Adjust As Needed.

Images & Print Quality

Check That Images Are Created At 300dpi Or Better & Images Are Not Stretched To Fit Printed Area. Printhead Could Be Too Far From Flatbed. Set to 2mm-3mm.

Printhead Is Too Far Away From Flatbed. Set To 2mm-3mm.

Wipe Excess Ink Off The Bottom Of Printhead. Check That The Printhead Wiper Is Not Touching The Printhead. Wiper Should Be 0.5mm-1mm Below the Printhead.

Make Sure "Is The Output" Is Checked On The Screen Before Printing.

In PrintExp, Click On Spot Color (Spot co...), Make Sure White And Varnish Are Set To "Spot". Make Sure You Have Prepared The Image Properly In Photoshop Adding The White And Varnish Spot Channels Before Saving As A TIF File.

For Sandpaper Feel Or Bubbles, The UV Lamp Setting Is Too High. Reduce The Setting On The UV Lamp(s).

For Ink Not Dry, The UV Lamp Setting Is Too Low. Increase The Setting On The UV Lamp(s).

Project Settings

In PrintExp, Click Setting, Under Common Setting, Click On Y Print Direct, Select Reverse.

In PrintExp, Click Setting, Under Margin Setting, Uncheck Y Margin.